Refund policy

Last updated: September 4, 2026

Thanks for shopping at Webecom Trends. This Refund & Returns Policy explains how returns, refunds, and exchanges work for orders placed on our store.

Webecom Trends sells trending products fulfilled through Shopify Collective and our supplier partners. Because items often ship directly from a partner merchant, return rules can vary by product. Where a product page or order confirmation states a different return window or process, that product-specific rule applies.

Eligibility

  • Most unused items in original packaging may be returned within 14 days of delivery, unless the product listing says otherwise.
  • Items must be in resalable condition (unworn/unused where applicable, with tags and all original accessories).
  • Opened personal-care, hygiene, intimate, perishable, customized, digital, or final-sale items are generally non-returnable unless defective.
  • We may refuse returns that show signs of use, damage after delivery, missing parts, or return requests filed after the window.

How to start a return

  1. Email josenaranjo.dev@gmail.com with your order number, item(s), and reason.
  2. Wait for return approval and instructions. Do not ship anything back until we confirm — return addresses often belong to the Collective partner that fulfilled your order.
  3. Ship the item using the method we provide and keep your tracking number.

Defective, damaged, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include clear photos of the item and packaging. We will arrange a replacement or refund according to the fulfilling partner’s process.

Refunds

  • Approved refunds are issued to the original payment method after the returned item is received and inspected (typically within 5–10 business days after inspection).
  • Original shipping fees are non-refundable unless we made an error or the item was defective/incorrect.
  • Return shipping is the customer’s responsibility unless we specify otherwise for a defect or our error.
  • Shopify Collective partner rules may require the partner to issue the refund; we will coordinate and keep you updated.

Exchanges

We do not guarantee exchanges for size/color. If available, we will offer a return + new order, or a replacement when stock allows.

Chargebacks

Please contact us before opening a dispute with your bank so we can resolve the issue faster. Unresolved chargebacks may delay future orders.

Questions

Email josenaranjo.dev@gmail.com — Webecom Trends, 4241 51st Street, San Diego, CA 92115, United States.

This policy is an operational template for our store and is not legal advice. We may update it; the version on this page is current.